Refund policy

At Casezilla, we take quality seriously. If something isn't right with your order, here is how we can help you resolve it quickly.

Return Window We offer a 2-day return request period. You have 2 days from the date of package delivery to submit a return request.

Eligibility Criteria To qualify for a return or replacement:

  • The item must be completely unused, unworn, and in the exact condition it was delivered.
  • All original tags, protective films, and packaging must be intact.
  • Proof of purchase (order confirmation or invoice) is required.

How to Request a Return To start a request, reach out to our support team at casezillacare@gmail.com. Once approved, we will provide you with a return shipping label along with instructions on how to send the package back to us.

Please note: Packages sent back to us without prior authorization will not be accepted.

Valid Reasons for Return:

  • Incorrect phone model or design dispatched from our end
  • Physical defects or manufacturing flaws
  • Size/fitting mismatches

Non-Eligible Scenarios (No Returns/Refunds):

  • Change of mind or disliking the design after delivery or minor color difference.
  • Incorrect model selected by the customer during checkout

Damaged or Fragile Products If you receive a damaged, broken, or defective item, please report it to us within 24 hours of delivery at casezillacare@gmail.com with photos/videos of the issue so we can inspect and resolve it promptly.

Non-Returnable Items & Exceptions

  • Custom & Personalized Products: Items made with custom photos, names, or special requests cannot be returned or exchanged.
  • Sale & Promotional Items: Products bought during sales or using special discounts are non-returnable.
  • Gift Cards & Personal Care Items.

Cancellations & Order Changes Once placed, orders cannot be cancelled directly. If you need to modify your order details, contact us immediately before processing starts. Once an order is packed or a tracking ID is generated, no modifications can be made.

If a cancellation is approved under exceptional cases, the amount will be issued exclusively as Store Credits. Orders containing customized or pre-order items cannot be cancelled under any circumstances.

Refund Policy

  • All approved returns are refunded in the form of Store Credits (valid for 1 year from the date of issue).
  • Original shipping, Partial Cod charges and fulfillment charges are non-refundable.
  • Personalized or custom items are strictly non-refundable.